At Holiday Homes, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your information when you use our website or mobile application (“Platform”) to search for or book short term rentals. By accessing or using our Platform, you agree to the terms of this Privacy Policy.
1. Information We Collect:
a. Personal Information: We may collect personal information such as your name, email address, phone number, and payment information when you create an account or make a booking.
b. Property Information: When you list a property on our Platform, we collect information about the property, including its location, description, and amenities.
c. Usage Information: We gather information about your interactions with our Platform, such as your search queries, property views, bookings, and preferences.
d. Communication Data: We collect information when you communicate with us, including email exchanges, messages through our Platform, and customer support requests.
e. Device Information: We may collect information about the devices you use to access our Platform, including IP address, browser type, operating system, and mobile device identifiers.
f. Log Data: Our servers automatically record certain information, including your IP address, browser type, referring/exit pages, and the date and time of your visits.
2. How We Use Your Information:
a. Provide Services: We use your information to provide and improve our Platform, including processing bookings, facilitating communication between guests and hosts, and personalizing your experience.
b. Marketing: We may use your information to send you promotional materials or notify you about special offers, subject to your consent where required by applicable laws.
c. Communication: We use your information to communicate with you regarding your account, bookings, customer support, and important service-related updates.
d. Analytics: We analyze user behavior and trends to improve our Platform’s functionality, content, and user experience.
e. Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, or enforce our terms and conditions.
3. Information Sharing and Disclosure:
a. Hosts and Guests: If you make a booking, we share necessary information with the host, including your name, contact details, and booking details. Likewise, we may share the host’s contact details with you.
b. Service Providers: We may share your information with trusted third-party service providers who assist us in providing and improving our Platform, including payment processors, customer support providers, and analytics providers.
c. Legal and Safety: We may disclose your information if required by law or in response to a valid legal request. We may also share information to protect the rights, safety, or property of Holiday Homes, our users, or others.
4. Data Security:
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.
5. Data Retention:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
6. Third-Party Websites and Services:
Our Platform may contain links to third-party websites or services that have their own privacy policies. We are not responsible for the privacy practices of these third parties, and you should review their policies before providing any personal information.
7. Your Rights:
Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, correct, update, or delete your information. You may also have the right to restrict or object to certain processing activities. Please contact us using the information provided below to exercise your rights.
8. Changes to the Privacy Policy:
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our Platform or through other communication channels. Your continued use of the Platform after such changes constitutes your acceptance of the revised Privacy Policy.
9. Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at [email protected].
Please note that this Privacy Policy is intended to provide a general overview of our practices and should not be considered exhaustive. For detailed information about our privacy practices, please refer to the complete Privacy Policy on our Platform.
